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Registration Information and Policies

 

Hours
Arlene’s Artist Materials is open to the public:

  • Monday through Friday: 10 AM – 6 PM

  • Saturday: 10 AM – 5 PM

  • Closed on Sundays

 

All students must enter through the main entrance at the front of the store, accessible from the parking lot. The back entrance is reserved for staff and instructors only.

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Parking
Arlene’s offers free parking for all guests, students, staff, and instructors in our designated lot. Parking is limited, so we recommend arriving early, especially when multiple classes or workshops are in session. Arlene’s is not responsible for vehicles parked outside the designated spaces. Unauthorized vehicles will be towed at the owner's expense.

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General Information
Preregistration is required for all classes and workshops. Register online at atelieratarlenes.com, visit us in-store at 57 Fuller Rd, Albany, NY, or call us at (518) 482-8881 to reserve your space. Registrations are accepted on a first-come, first-served basis.

 

The Atelier at Arlene’s: Class Formats

In-Person Classes
Most classes are held on the lower level of Arlene’s. As access is only via stairs, please notify us in advance if stairs present a challenge so we can make accommodations. We strive to make our classes accessible to everyone.

 

Off-Site Classes
For classes or workshops held at locations other than Arlene’s, students and instructors are expected to adhere to the specific rules and policies of the host venue.

 

Online Classes
Make art from home with live, guided instruction.

You’ll need:

  • Reliable internet access

  • A device with audio and video capabilities (a computer or laptop is preferred; mobile or tablet is acceptable)

  • Zoom (no account required; secure links and passwords provided)

  • Adequate workspace for creating art

  • Required supplies (provided in the class description or via email). Participants are responsible for obtaining all supplies unless otherwise stated.

 

The schedule is subject to change. Please visit our website for the most up-to-date information. We do not prorate missed classes. Students are responsible for attending all scheduled sessions. Be sure to read class descriptions carefully to ensure the course aligns with your skill level.

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Community Policies
Arlene’s and the Atelier at Arlene’s are committed to creating a welcoming, inclusive, and respectful environment for all—regardless of gender identity, sexual orientation, ability, appearance, race, age, religion, nationality, economic status, or political views.

  • We reserve the right to refuse registration or remove any participant who has demonstrated disruptive or threatening behavior. Refunds will not be issued in such cases.

  • We encourage you to report any harassment or misconduct to:

  • Health and Safety: Your well-being is our top priority: atelieratarlenes.com/covid-19-policies

  • Abandoned Artwork: Artwork left for more than 30 days after the final session becomes the property of Arlene’s and may be discarded.

 

Photography & Media Release

  • Students may be photographed or recorded during class.

  • Media may be used for promotional purposes. If you prefer not to be photographed, please notify staff in advance.

 

Registration

  • Once payment is received, a confirmation email will be sent to you with important workshop details. Be sure to add classes@arlenesartist.com to your safe senders list.

  • Model fees, when applicable, are included in the tuition.

 

Wait-lists
If a class is full, you may request to be added to the wait-list at no charge. If space becomes available, we will contact individuals in the order they were added. Each person has 24 hours to confirm their registration before we move to the next.

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Supplies

  • For online registrations, a PDF supply list will be provided at the top of the registration page. 

  • Students who register in person or by phone will receive the supply list via email.

  • Instructors may ask you to bring more materials than are used. You are responsible for acquiring the necessary supplies unless otherwise stated. 

  • Some classes include all materials, in which case you are not required to bring any.

 

Cancellation Policy
We invest time and resources into every class and workshop, and last-minute cancellations are difficult to fill.

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If you must cancel:

  • 14 or more days before the first session: Refund minus a 20% cancellation fee.

  • 13 days or fewer before the first session: No refunds.

 

Refunds will be issued using the original payment method:

  • Cash and check payments will be refunded by check within 4–6 weeks.

  • Credit card payments will be refunded to the original card.

 

Missed classes due to illness or personal conflicts are not eligible for a refund. 

No refunds will be issued once a class or workshop has begun.

 

Credits
Requests for class credit are reviewed on a case-by-case basis.

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To be considered for a credit:

  • Requests must be submitted in writing to classes@arlenesartist.com

  • You must notify us at least 5 days before the class or workshop start date

  • If approved, a non-transferable credit equal to the tuition will be issued

  • Credits cannot be exchanged for cash or gift cards

  • Credits are valid for 1 year from the issue date

 

Late requests (less than 5 days before the start) are not eligible for credit.

If issuing a credit would lower enrollment below the required minimum, the request may be denied.

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If The Atelier at Arlene’s Cancels a Class
In the event of cancellation due to low enrollment, inclement weather, or other unforeseen issues, we will notify you as soon as possible. You will be offered a full refund or a credit for a future class.

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Please note: Arlene's is not responsible for expenses related to travel, accommodations, or other costs outside of tuition.

 

Instructor Changes
If a listed instructor becomes unavailable due to illness or a scheduling conflict, we will replace them with an equally qualified substitute. When possible, we will inform students in advance.

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Rescheduling
If a class or workshop needs to be rescheduled, students will be notified as soon as a new date is confirmed. If you are unable to attend on the rescheduled date, you will be offered a full refund or credit.

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Beverages and Meals   

  • Coffee, tea, and water can be made available  by Arlene's upon request in our staff break room. Students are permitted to bring their own beverages and food.

  • Students can bring a pack for lunch and keep them in the refrigerator located in Arlene’s break room

  • A microwave is also available for faculty/students to use.

 

The Atelier at Arlene’s takes food allergies very seriously but is not equipped to handle allergic reactions. If you have specific dietary needs or allergies please contact Andrew Ochal at classes@arlenesartist.com or (518) 482-8881 so we can take the necessary precautions.

 

Pets and Service Animals

  • Arlene’s Artist Materials, Inc is a pet-friendly store and pets are allowed inside the building. 

  • Pets are allowed at classes or workshops as long as they do not detract from the educational or qualitative experience of the program. 

  • Be advised that some instructors bring their pets to their classes or workshops. 

  • Please contact Andrew Ochal at classes@arlenesartist.com or (518) 482-8881 if you have any issues or concerns regarding pets. 

  • Pet handlers are responsible for the care, maintenance, and cleanup of their pets. In the event of any property damage caused by a pet, the handler is liable for all restitution to the affected party.

  • The Atelier at Arlene’s complies with the Americans with Disabilities Act (ADA). Any student who plans to bring a service animal must notify Arlene's at the time of registration, at which time we may ask if the service animal is required because of a disability or what work or task the service animal has been trained to perform. A service animal must be under the handler’s control at all times, and the handler is expected to clean up after the service animal.

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By registering, you confirm that you have read, understood, and agree to abide by these Registration Policies.

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